1. How do I order?
Orders can be made online, by calling us on 0416 050 525 or by email at sales@beautifulboxes.com.au. Once your order has been placed, an order confirmation will be sent to your inbox via email.

2. Is delivery included in the price of the gift box?
The cost of delivery is not included in the price of gift box. see delivery information

3. What happens if the recipient is not home when the gift is delivered?
Couriers will leave a card at the front door regarding collection information. However, you can request that the courier leaves your item at the front door if you know that it will be safe. If Beautiful Boxes incurs an extra charge for redelivery this will be passed back to the sender.

4. Can I create my own gift box or order an individual product that I see on your website?
Yes. Please call us on 0416 050 525 or email us on hello@beautifulboxes.com.au if there are queries that you may have.

5: What happens if my gift box is damaged?
Please be assured that your gift box will leave our premises in perfect condition.If you receive an item that is damaged please contact Beautiful Boxes within 48 hours of delivery. 
For any other questions about your order please email us at hello@beautifulboxes.com.au or call 0416 050 525.

6. Can I personalise the message on the gift card?
Absolutely! Before proceeding to checkout, you will be asked whether you would like a personalised message on the gift card.

 7. Alcohol
Beautiful Boxes containing alcohol may only be purchased by and delivered to persons over the age of 18. Under the Liquor Act 2007, boxes containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age.

Beautiful Boxes - Minis 

1. How long will my order take to be sent?

Orders will be fulfilled within 3 working days. If you choose to send your BB Mini by express post we will fulfill your order within 24 days and send the next day.

2. Delivery Time 
Delivery times vary between locations and you should keep the following estimated delivery times in mind when placing your order to avoid disappointment.
Delivery to Gold Coast, Brisbane (QLD), Sydney (NSW), Canberra (ACT) - 1- 3 Working Days
Delivery to North QLD, Melbourne (VIC), Adelaide (SA) 2-4 Working Days
Delivery to all other areas of Australia estimated 4-7 Working Days
These are estimated delivery times only.

During peak times eg Christmas, Easter, and other holiday events deliveries may take extra time.

 3. Shipping Options
We use a selection of couriers and Australia Post services to best suit your location.
We do not accept PO boxes to ship to.

4. International Shipping
At this stage we do not ship internationally.

5. Can I send my gift Express Post?
Yes we can send your BB – Mini by express post for an extra fee

6. Where can I ship to?
We can ship your order anywhere in Australia FREE of charge

7. Shipping to A Post Office Box
We do not accept PO Box addresses as out couriers will not deliver.

8. What shape should my image be?
All images need to be square to fit into your Bb - Mini gift. We have cropping facility so you can achieve this.
Image quality is best 900px x 900 px

9. Can I send more than one gift?
If you require more than 1 gift to be sent please contact up at hello@beautifulboxes.com.au to discuss. Our gift boxes are only small but we maybe able to assist.

10. I want to send the same gift and message to more than 1 client, how can I do this?
We can sort this for you. Simply click on the corporate/custom button and we will sort your order for you.

11. I haven’t received my order. What should I do?
All orders are sent with tracking numbers so we can locate your order. Sometimes due to situations out of our hands, parcels do go missing. We will do out utmost to rectify the situation if this does happen.

12. Can I create my own design?
We love creating personalised boxes so just click on the corporate/custom order button and we will get back to you.

13. Do I get a discount for bulk orders.
Absolutely. Just contact us to discuss.

14. Where are Beautiful Boxes – Minis sent from?
Our studio is located on the Gold Coast, Australia

15. Can I send a BB – Mini without any photos.
Yes of course! If you choose not to upload any photos or use our stock images we will fill the space with the box design.

16. Can I order the box only without the gift.
Unfortunately no this is not an option. We do have inexpensive gift options like confetti that could work if you don’t want a particular gift.